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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your wallet secure. This policy explains what we gather, how we use it, and who you contact to review or change your details.

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x bajj How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have a question about what information we hold, want to update your details, or need to request account data deletion, our support channels are open every day. Choose the path that works for you—live chat gets the fastest response, email works if you need to attach documents, and the help center covers common data-access questions you can resolve yourself.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data request. Available daily; response usually under five minutes during peak hours.
Email Support Send your data request or privacy question to the support email shown in your account dashboard. Include your registered mobile number so we can verify your identity before sharing account details.
Help Center Browse our privacy FAQ to learn how we handle cookies, what payment data we keep, and how to export your transaction history. Most common questions are answered there with step-by-step screenshots.
DATA PRACTICES

How We Protect and Use Your Information

We built x bajj with your account security and payment privacy in mind. Every deposit you make through bKash, Nagad or Rocket is encrypted in transit, and we never store your wallet PIN or OTP codes. Our systems log only what we need to verify transactions and resolve disputes, and we review access permissions regularly to keep your data visible only to the team members who need it to process your requests.

Encrypted Transfers All payment data—whether you deposit via bKash, Nagad, Rocket or bank transfer—travels over SSL-secured connections. We see transaction amounts and confirmation codes, not your wallet password or PIN.
Cookie Control We use session cookies to keep you logged in and functional cookies to remember your language preference. Analytics cookies help us measure load times and lobby traffic. You can disable non-essential cookies in your browser settings anytime.
Data Retention We keep your account details and transaction history while your account is active, plus the period our financial record-keeping rules require. Once that window closes, we delete identifiable data and retain only anonymized logs for audit compliance.
Access Requests You can ask to see what information we hold, request corrections, or close your account and delete your data. Contact support with your registered mobile number to verify your identity, and we'll process your request within a reasonable timeframe.

Common Questions About Your Data

We collect your mobile number, email address, date of birth, and the verification documents you submit during registration. When you deposit via bKash, Nagad or Rocket, we log transaction amounts and confirmation codes but never your wallet PIN.

We share transaction data only with the payment processors and wallet providers needed to complete your deposits and withdrawals. We do not sell your information to advertisers or third-party marketers, and game providers see only anonymized session identifiers.

We retain your data while your account is active, plus the period required by financial record-keeping rules in our operating jurisdiction. After that window, we delete personally identifiable information and keep only anonymized transaction logs for audit purposes.

Yes. Contact our support team through live chat or email with your registered mobile number to verify your identity, and we'll send you a summary of the account data, transaction history and device logs we hold.

Open a support ticket or use live chat to request account closure. We'll verify your identity, close the account, and delete your personal details once any outstanding transactions settle and the mandatory retention period expires.

We use session cookies to keep you logged in, functional cookies for language preference, and analytics cookies to measure site performance. Essential cookies are required for the platform to work; you can disable optional cookies in your browser settings anytime.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.